I had an issue with the Catalina last week. I called Safeway and they said, yes, I should have had the $10. My total was $75.48, with $2+ in tax. When I called Catalina however, they said no because the sales tax put me below $75, so that means after coupons or I would have definitely gotten it. It seems Catalina’s call center is based in India too. I talked different reps when I couldn’t understand the message left by one. There was somewhat of a language barrier i seems. I did, however, get the catalinas (they will mail them) for the CA Pizza Kitchen pizzas and the McCormick spices I got previously so that was good.
Charlenesays
Lisa- sometimes it can be better to hassle with Safeway customer service. I have found they tend to give you $10 cash or a gift card which is better 🙂 You might take your receipt and the ad in next time you shop.
Tiffanysays
I went straight to c/s when my cat didn’t print and they issued me a $10 credit via rain check for my next purchase.
Lisa G.says
If I can dig up the ad I think I will try that. Thanks! They know me well at my Safeway lol
I had an issue with the Catalina last week. I called Safeway and they said, yes, I should have had the $10. My total was $75.48, with $2+ in tax. When I called Catalina however, they said no because the sales tax put me below $75, so that means after coupons or I would have definitely gotten it. It seems Catalina’s call center is based in India too. I talked different reps when I couldn’t understand the message left by one. There was somewhat of a language barrier i seems. I did, however, get the catalinas (they will mail them) for the CA Pizza Kitchen pizzas and the McCormick spices I got previously so that was good.
Lisa- sometimes it can be better to hassle with Safeway customer service. I have found they tend to give you $10 cash or a gift card which is better 🙂 You might take your receipt and the ad in next time you shop.
I went straight to c/s when my cat didn’t print and they issued me a $10 credit via rain check for my next purchase.
If I can dig up the ad I think I will try that. Thanks! They know me well at my Safeway lol