09
Sep
2011

New CVS Coupon Policy

09/09/2011. This post may contain affiliate links. Read my Disclosure Policy.

The CVS coupon policy is finally available to print and take with you. We have been waiting for this for a very long time and there has been a lot of speculation about what CVS will do.

You can print the CVS coupon policy here and I am including some important notes that I can see:

In the event that any item’s price is less than the value of the coupon, CVS/pharmacy will accept the coupon only to the price of the item. CVS/pharmacy does not provide cash back in exchange for any coupons.
So that should be nice for many of you that have had problems using coupons that are valued higher than the item (i.e. $1.00 coupons on $.99 items.) They will adjust the coupon down and you can still use it to get the item free.  The policy specifically says this plain as day so there should be no further issues for anyone.

The policy also says:

•The number of third-party manufacturer coupons used in a transaction may not exceed the number of items in the transaction.
So that kind of seems like it would be an argument to use two coupons on a Buy One Get One (i.e. buy 2 items, use a Buy One Get One coupon and use a second coupon for the free item) but I don’t know how strong of a case that would be.  I think that situation is still just going to be at the discretion of the store.

So all in all I don’t really see anything interesting in this policy.  Overall, CVS really likes to give each and every store a tremendous amount of room to determine their own policies.  So while this policy helps a little bit you will really just have to determine the policies at your store and roll with that.

They have stated that they are going to continue to enhance the policy blah.. blah… blah… so we will see if there is anything new in the coming weeks.

I will be adding this to the Drugstore 101 tab- you can check that out for more information on drugstore shopping as well as the Rite Aid coupon policy and the Walgreens coupon policy!

(Thanks Southern Savers!)

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{ 9 comments… read them below or add one }

Ameena September 9, 2011 at 2:54 PM

Hi

Last week i tried to buy Sally Hansen wax and was told that my internet printed coupon (from Sally Hansen website) would not be accepted. When I asked why the cashier said that’s just what the manager said. I haven’t had time to figure out why or go to the manager, just wondering if anybody else was having a similar problem.

Mindy September 9, 2011 at 5:58 PM

So if you have a $3 coupon and the item is $2, they will adjust the value of the coupon to cover the price of the item, is that correct? So what happens to the $1 overage, does the store submit the coupon for the full value of the coupon to the manufacturer? Why does the store get to keep the overage? Does this seem wrong to anyone else?

Charlene September 9, 2011 at 6:55 PM

Yup Mindy. It is annoying. What makes it even stinkier is that they treat you so rudely over coupons too ;) Well my CVS is great but in general I am treated more rudely than nicely when I have coupons…

Mindy September 9, 2011 at 7:56 PM

Are you saying that the stores do submit the coupon to the manufacturer for the full value of the coupon, instead of the submitting to the manufacturer for the decreased value? Is that ethical? So they are stealing from the consumer and the manufacturer!

Charlene September 9, 2011 at 8:18 PM

Well no I don’t think stealing is the right word. But yes they are reimbursed the face value of the coupon plus .08 handling fees.

Mindy September 10, 2011 at 9:34 AM

First I just want to say I love myfrugaladventures and have saved so much $ because of the deals I have found on this site and I am not trying to get in a dispute with you, but I want to present an argument of why this is wrong and unethical.
Is a coupon a legal document? If so, they should be liable for not giving the consumer the full value of the and following the fine print on the coupon, it states they will be reimbursed for the full value of the coupon plus .08 handling fee. Why should the consumer be punished for taking advantage of a sale at a store whose main goal is to lure you in with the sale items to get you to purchase items that not on sale and overpriced.

Charlene September 10, 2011 at 10:22 AM

Mindy I can understand your point. I don’t have anything at all that I can do personally to change how stores decide to redeem coupons. So while I see the frustration, I would just encourage you to exclusively shop at Walmart or you can pursue your case through channels that might be more appropriate. I am not an attorney so I can’t comment at all on legal issues.

Ashley October 13, 2011 at 1:49 AM

Mindy I work at a store they only get paid what they keyed
):
_in for. It and if we take. A coupon that didn’t match then we loss money

freebie January 25, 2012 at 5:01 PM

the only thing that drive me crazy with cvs is : everytime i go i have to face uneducated/ rude cashier about coupons. they will often refuse manufacturer coupons.

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